Support
Answers on our formulas, delivery and returns. Can't find yours? Our team replies within one working day.
Where are NEXGEN products made?
NEXGEN PRE is formulated and made in Germany, then imported to the UK. NEXGEN Whey is formulated in the Netherlands from grass-fed European milk. Every product is made in European facilities that follow strict EU food safety rules.
Where do you deliver?
We deliver across the United Kingdom and Europe. UK delivery is free on orders over £50; EU and international shipping is calculated at checkout.
How long does delivery take?
UK standard: 2–3 working days. UK next day: order before 2pm (GMT) on a working day. Europe: 3–7 working days, depending on the country. You'll get a tracking link by email as soon as your order ships.
What is your return policy?
You can return unopened products within 14 days of delivery. For health and hygiene reasons, supplements must have all safety seals intact. If your order arrives faulty or damaged, contact us straight away for a free replacement or refund.
Do you have any offers?
Buy any 2 tubs of NEXGEN PRE or NEXGEN Whey and save 15%. The discount is applied automatically at checkout, no code needed.
What's in your products?
No proprietary blends. Every ingredient is listed on the label with its exact dose per serving, and our products are third-party lab tested for purity and banned substances. NEXGEN PRE and our creatine are vegan-friendly; NEXGEN Whey is suitable for vegetarians. See each product page for full allergen information.
Can I change or cancel my order?
Email info@nexgennutrition.co.uk within 1 hour of ordering and we'll update or cancel it. Once our warehouse has processed your order we can't change it, but you can return it after it arrives.
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NEXGEN NUTRITION · 37 Vaughan St, Nelson BB9 0JS, United Kingdom
- EU office · 55 Versiliënboschweg, 6414 EE Heerlen, The Netherlands
